Common Questions

In brief, we are responsible for the operations of the digital signing platform that will allow you to initiate and receive requests for signatures to be performed. Unfortunately (as much as we would love to) we are unable to assist with:

  • Drafting legal contracts
  • Revealing the whereabouts of a person whom you have entered into a contract with
  • Providing you another user’s personal particulars or details about other contracts/documents under their account

We put privacy and trust as our priority. No one else but you and the people you send the documents to can view the contents of the documents. Even our team is unable to view your documents.

Limited time promotion

We offer our Plus plan for free, seriously, till the end of the year.

This promotion will last till the end of 2020.

Any businesses that are registered in Singapore is eligible for this promotion.

Pricing Questions

In brief, we are responsible for the operations of the digital signing platform that will allow you to initiate and receive requests for signatures to be performed. Unfortunately (as much as we would love to) we are unable to assist with:

  • Drafting legal contracts
  • Revealing the whereabouts of a person whom you have entered into a contract with
  • Providing you another user’s personal particulars or details about other contracts/documents under their account

There will be no refunds upon termination of your subscription. Should you decide to cancel your subscription with us, your subscription will be terminated at the end of your billing cycle.

For special cases, please contact us here.

Your bill is calculated by:

  • Pro-rating the previous subscription according to the amount of time left before the end of your billing cycle.
  • Subsequent invoices will be discounted based on the amount pro-rated above.

 

For example:

Case 1: Joe decides to subscribe to our monthly Plus plan on 01 Apr 2020. Subsequently, he decides to upgrade to the monthly Power plan on 15 Apr 2020.

  • The termination of Joe’s Plus plan on 15 Apr 2020 will credit his account a pro-rated amount of $5 USD for the remaining 15 days of his billing cycle.
  • This $5 USD in Joe’s account will be deducted from the $49 USD invoiced to Joe for the new monthly Power plan.
  • Hence, Joe will be billed a total of $44 for his upgrade on 15 Apr 2020.
  • Joe’s monthly billing cycle will then be updated to start from 15 Apr 2020 and end on 15 May 2020 where he will be billed $49 for the renewal of his subscription.

Case 2: Andy decides to subscribe to our monthly Power plan on 01 Apr 2020. Subsequently, he decides to downgrade to the monthly Plus plan on 15 Apr 2020.

  • The termination of Andy’s Power plan on 15 Apr 2020 will credit his account a pro-rated amount of $24.50 USD for the remaining 15 days of his billing cycle.
  • For the new monthly Plus plan, Andy’s bill of $10 USD will be deducted from the above $24.50 USD left in Andy’s account.
  • Upon the renewal of the Plus subscription on 15 May 2020, the bill of $10 USD will again be deducted from the $14.50 left in Andy’s account.
  • Andy will then be billed $5.50 USD for the renewal of the Plus subscription on 15 June 2020.

 

Please feel free to contact us here if you still have any other questions.

Yes, you can cancel your paid subscription anytime you want. Upon canceling, your subscription will subsequently be terminated at the end of your billing cycle. Do take note that there will be no refunds made when canceling a subscription.

Customers who subscribe to our paid plans will have a billing cycle of their own. The bill will come at the end of your billing cycle. An invoice will be sent to the email which you have registered with our payment system before the end of your billing cycle to serve as a reminder.

For example, if Joe subscribes to our monthly Plus plan on 15 Apr 2020, his next bill will be on 15 May 2020.

Technical Requirements

Yes, you can access Sign.net on any device with a browser such as tablets and smart devices.

Don’t have the answer to your question? Click here to drop us a message!

Digital signatures are transforming the way we work. Join us on this mission to reinvent the age-old concept of document signatures, and embrace new business opportunities!