Covid19 Promotion

We offer our Plus plan for free, seriously, till the end of the year.

This promotion will last till the end of 2020.

Any businesses that are registered in Singapore is eligible for this promotion.

Customer Support

Unfortunately (as much as we would love to) we are unable to assist with:

  • Drafting legal contracts
  • Revealing the whereabouts of a person whom you have entered into a contract with
  • Providing you another user’s personal particulars or details about other contracts/documents under their account

In brief, we are responsible for the operations of the digital signing platform that will allow you to initiate and receive requests for signatures to be performed.

Document Encryption

Currently, the only information which we store on the blockchain is a unique hash of your document’s checksum. Since the actual document is not stored on the blockchain, we are able to migrate timestamps of these unique hashes to another platform. 

The only information which is stored on the blockchain is your unique document checksum and the time in which the document was signed. No personally identifiable information is stored, and you are the only one who knows the checksum which can be used to validate the authenticity of the document as well as the timestamp in which it was minted. 

A checksum is a sequence of numbers and letters used to check data for errors. If you know the checksum of an original file, you can use a checksum utility to confirm your copy is identical. 

Document Signing

A document is a single file such as pdf, word, powerpoint and ect.

At this time we only support PDF document formats. This is because PDF is the most widely used portable document format that is based on open standards. We want to be sure that the documents you sign through our platform are always available to be accessed without platform/format lock-ins. This also allows us the confidence to say that your documents can be accessed many years from now. 

Yes, you can access Sign.net on any device with a browser such as tablets and smart devices. You can also sign documents from your mobile device.

Pricing

You can change your plan anytime you want. You will be billed based on how much remaining documents you used in the previous plan and how many days till the next bill for the new plan.

There will be no refunds upon termination of your subscription. Should you decide to cancel your subscription with us, your subscription will be terminated at the end of your billing cycle.

For special cases, please contact us here.

Your bill is calculated by:

  • Pro-rating the previous subscription according to the amount of time left before the end of your billing cycle.
  • Subsequent invoices will be discounted based on the amount pro-rated above.

 

For example:

Case 1: Joe decides to subscribe to our monthly Plus plan on 01 Apr 2020. Subsequently, he decides to upgrade to the monthly Power plan on 15 Apr 2020.

  • The termination of Joe’s Plus plan on 15 Apr 2020 will credit his account a pro-rated amount of $5 USD for the remaining 15 days of his billing cycle.
  • This $5 USD in Joe’s account will be deducted from the $49 USD invoiced to Joe for the new monthly Power plan.
  • Hence, Joe will be billed a total of $44 for his upgrade on 15 Apr 2020.
  • Joe’s monthly billing cycle will then be updated to start from 15 Apr 2020 and end on 15 May 2020 where he will be billed $49 for the renewal of his subscription.

Case 2: Andy decides to subscribe to our monthly Power plan on 01 Apr 2020. Subsequently, he decides to downgrade to the monthly Plus plan on 15 Apr 2020.

  • The termination of Andy’s Power plan on 15 Apr 2020 will credit his account a pro-rated amount of $24.50 USD for the remaining 15 days of his billing cycle.
  • For the new monthly Plus plan, Andy’s bill of $10 USD will be deducted from the above $24.50 USD left in Andy’s account.
  • Upon the renewal of the Plus subscription on 15 May 2020, the bill of $10 USD will again be deducted from the $14.50 left in Andy’s account.
  • Andy will then be billed $5.50 USD for the renewal of the Plus subscription on 15 June 2020.

 

Please feel free to contact us here if you still have any other questions.

Yes, you can cancel your paid subscription anytime you want. Upon canceling, your subscription will subsequently be terminated at the end of your billing cycle. Do take note that there will be no refunds made when canceling a subscription.

Customers who subscribe to our paid plans will have a billing cycle of their own. The bill will come at the end of your billing cycle. An invoice will be sent to the email which you have registered with our payment system before the end of your billing cycle to serve as a reminder.

For example, if Joe subscribes to our monthly Plus plan on 15 Apr 2020, his next bill will be on 15 May 2020.

Security

All documents which you sign through our service are encrypted using unique keys that are specific to individual users. As every user has their own private key which is used for document protection, this protects individual data.  

We put privacy and trust as our priority. No one else but you and the people you send the documents to can view the contents of the documents. Even our team is unable to view your documents.

Technical Integration

Yes, we have an in-house team who can assist you with integrating our digital signing service with in-house applications. Please reach us at [email protected] so that we can get a clearer understanding of your deployment scenario and suggest the best possible approach. 

Trust Score

Yes, a user can sign a document even if he has 0 Trust Score. However this will cause a prompt to appear to the sender before sending the document to warn them.

We encourage all users to verify their official government identity documents as this gives a very high TrustScore as well as validation to other users that you are indeed who you claim to be. There are also many other verification methods which you can choose from, and this list grows constantly. 

Our Trust Score system is a numerical totality representation of the various methods which a user can undergo to prove their identity, ranked according to official sources of data taking the highest precedence. We also incorporate social signals in order to give a more holistic view of a user’s practical usage of our service, while recognizing regular platform activity in order to encourage users to interact safely with each other. 

Don’t have the answer to your question? Click here to drop us a message!

Digital signatures are transforming the way we work. Join us on this mission to reinvent the age-old concept of document signatures, and embrace new business opportunities!